Privacy Policy

Information We Collect

Essential Information

• Account Information: Email address for account creation and communication
• Device Information: Basic device details for optimal service delivery
• Usage Data: How you interact with our app to improve our service

Photos and Images

• User Photos: Images you upload for virtual try-on
• Generated Try-On Results: Images created by our AI system
• Saved Outfits: Only if you explicitly choose to save them

Photo Processing & Storage

• Temporary Processing: Photos are only processed during the try-on session
• No Permanent Storage: Photos are automatically deleted after processing unless saved to favorites
• Secure Transmission: All photos are encrypted during upload and processing
• AI Processing: We use Kling AI for photo processing, who maintain their own strict privacy standards
• Local Processing: Where possible, processing happens on your device
• No Facial Recognition: We don't perform or store facial recognition data
• No Data Mining: Photos are never used for training AI models or data mining

API Data Processing & Infrastructure

• Server Location: All processing occurs on Kling AI's secure servers located in Frankfurt, Germany
• Compliance: Infrastructure complies with GDPR requirements and maintains SOC 2 Type II certification
• Processing Method: Images are processed in-memory only and never written to permanent storage
• Processing Duration: Typical processing takes 15-30 seconds
• Data Purging: All image data is automatically purged after processing completes
• Hosting: Infrastructure is hosted on AWS with enterprise-grade security measures
• Encryption: All data transmission uses TLS 1.3 encryption protocols
• Data Policy: Strict no-data-retention policy for all processed images
• Security Measures: Regular security audits and penetration testing
• Access Control: Strict access controls and monitoring systems

Data Security

• Encryption: End-to-end encryption for all data transmission
• Secure Infrastructure: Industry-standard security measures and regular audits
• Limited Access: Only authorized personnel can access systems
• Regular Updates: Security systems are continuously updated
• Data Protection: Multiple layers of security to protect your information
• Breach Protocol: Immediate notification if any security issues arise

User Rights & Controls

• Access Rights: View all your saved data anytime
• Deletion Rights: Delete your data or account at any time
• Data Portability: Export your saved outfits and data
• Consent Control: Choose what data to save or share
• Privacy Settings: Customize your privacy preferences
• Communication Preferences: Control email notifications

Third-Party Services

• Payment Processing: Handled securely through Apple App Store
• Cloud Storage: Firebase for storing saved outfits only
• AI Processing: Kling AI (Frankfurt, Germany) for virtual try-on technology with GDPR compliance and SOC 2 Type II certification
• Analytics: Basic app performance monitoring
• No Third-Party Sharing: Your data is never sold or shared

Data Retention

• Account Data: Retained while your account is active
• Photos: Deleted immediately after processing unless saved
• Saved Outfits: Stored until you delete them
• Usage Data: Anonymized after 90 days
• Account Deletion: All associated data permanently deleted

Children's Privacy

Our service is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us immediately.

Changes to Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will be notified via email.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: support@virtualtryapp.com
• Website: virtualtryapp.com
• Address: [Your Business Address]